RATES & TERMS
Understand the charge.
Before we get started.
Talk to our office about the price basis for your job. We can explain the service fee, charge-up work and when a written quote is appropriate.
How we charge
The service fee covers travel labour, the first 30 minutes on site, vehicle and fuel costs, road user charges and administration. Charge-up labour after that is billed in 15-minute increments.
Quotes & estimates
A quoting visit may carry a fee of NZ$86.25 including GST (NZ$75 + GST), credited against the quoted job if accepted. Quotes and estimates for existing or returning customers are free. Photos or videos may help us price the work without a visit. Our published target is five business days for quotes.
Payment & invoicing
Payment is due within seven days of receiving the invoice unless agreed otherwise. A card may be requested when booking, including for new customers. Itemised invoices are emailed, with paper copies available on request.
Confirm your job price
Ask the office to confirm the current service fee, labour rate, travel and any other charges for your booking. Your quote or agreed job terms set out the specific scope and price basis.